General terms and conditions Apartments
To guarantee the reservation 10% deposit will be required after the confirmation of the booking, balance 7 days before the arrival. Client can send credit card details in order to guarantee reservation.
American Express, Diners, Visa and Mastercard are accepted.
Cancellation conditions for Petros Zagreb Apartments
- If cancelled or modified up to 3 days before date of arrival, no fee will be charged.
- If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.
Cancellation condtions for Petros Pag Apartments
- If cancelled or modified up to 7 days before date of arrival, 10% of the total price of the reservation will be charge.
- If cancelled or modified later (7-0 days before date of arrival) or in case of no-show, the total price of the reservation will be charged.
Guest should respect house rules of the accommodation units. Petros has a right to ask the guest, upon arrival in the accommodation unit, a deposit or credit card number as insurance for eventual damage that might occur during the stay in apartment. Petros is not responsible for the damaged, lost or stolen luggage or any valuables kept in the apartment. Guest is obligated to report complaint upon occurrence and kindly asked to cooperate with Petros with intention to eliminate causes of the problem. If the problem is not resolved on the spot, guest is obligated to submit a written complaint to Petros within 8 days after departure. Petros is obligated to respond to complaint within 14 days. The highest compensation per complaint can reach the amount of the complaint portion of the service.