Notice on filing a complaint

Pursuant to Article 6 of the Tourism Services Act and Article 10, paragraph 3 of the Consumer Protection Act we inform you that a written complaint to the quality of the contracted services can be filed:

  • by mail: Petros d.o.o., Nova cesta 5, 10000 Zagreb,Croatia
  • by e-mail: petros@petros.hr
  • at business office Petros d.o.o., Nova cesta 5 (VII.kat), 10000 Zagreb

Confirmation of receipt of the complaint you will be provided without delay in writing.

The response to the complaint will be provided in writing no later than 15 days after the receipt of the written complaint.

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